Privacy & Cookie Policy

Effective Date: July 7, 2026

Belz Clean (“Belz Clean,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, disclose, store, and protect your information when you visit our website or use our cleaning services.

By accessing our website or using our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

• Request a quote

• Book a cleaning service

• Contact us by phone, email, or through our website

• Subscribe to our newsletter

• Submit an online enquiry

This information may include:

• Full name

• Email address

• Phone number

• Service address

• Billing information

• Property details

• Appointment preferences

• Any additional information you choose to provide

We may also automatically collect certain technical information when you visit our website, including:

• IP address

• Browser type and version

• Device information

• Pages visited

• Date and time of your visit

• Referral source

• Website usage statistics

2. How We Use Your Information

We use your information to:

• Provide and manage our cleaning services

• Prepare quotes and invoices

• Schedule appointments

• Respond to enquiries

• Improve our customer service

• Process payments

• Send booking confirmations and service reminders

• Improve our website and services

• Comply with legal obligations

Where permitted by law, we may also send promotional emails or special offers. You may unsubscribe at any time.

3. Sharing Your Information

We respect your privacy.

Belz Clean does not sell or rent your personal information.

We may share your information only when necessary with:

• Payment processors

• Website hosting providers

• Email service providers

• Scheduling or booking software providers

• Professional advisers

• Government authorities where required by law

All third-party providers are expected to protect your information appropriately.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

While we strive to protect your information, no method of electronic transmission or online storage is completely secure. Accordingly, we cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Maintain business records

• Meet legal and tax obligations

• Resolve disputes

• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

6. Your Privacy Rights

Subject to applicable Canadian privacy laws, you may have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Withdraw consent where applicable

• Request deletion of certain personal information where permitted by law

• Ask questions about how your information is handled

To exercise any of these rights, please contact us using the information provided at the end of this Policy.

7. Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how visitors use our website.

Cookies are small text files stored on your device when you visit a website.

8. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly, including navigation, security, and form submissions.

Performance & Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous usage information.

Examples may include:

• Google Analytics

• Website performance monitoring

Functional Cookies

These cookies remember your preferences, such as language settings or previously entered information, to improve your experience.

Marketing Cookies

If enabled, marketing cookies may be used to measure advertising performance and display more relevant advertisements through platforms such as Google or Meta.

These cookies are only used where applicable and in accordance with your consent preferences.

9. Managing Cookies

Most web browsers allow you to:

• Accept or reject cookies

• Delete existing cookies

• Receive notifications before cookies are stored

Please note that disabling certain cookies may affect the functionality and performance of our website.

10. Third-Party Services

Our website may contain links to third-party websites or integrate services provided by third parties, including:

• Google Maps

• Google Analytics

• Payment providers

• Social media platforms

• Online booking tools

These third parties have their own privacy policies, and Belz Clean is not responsible for their privacy practices or website content.

11. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove it.

12. International Data Transfers

Some of our trusted service providers may process or store information outside Canada.

Where this occurs, appropriate safeguards will be implemented in accordance with applicable privacy laws.

13. Updates to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes in our services, technology, or legal obligations.

The latest version will always be available on this page, together with the updated Effective Date.

14. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we handle your personal information, please contact us.

Belz Clean

Vancouver, British Columbia, Canada

Email: hello@belzclean.com

Phone: +1 236 785 8097

We are committed to addressing your privacy concerns promptly and transparently.