Terms & Conditions

Effective Date: July 7, 2026

Welcome to Belz Clean. These Terms & Conditions (“Terms”) govern your use of our website and the cleaning services provided by Belz Clean (“we,” “our,” or “us”). By booking our services or using our website, you agree to these Terms.

1. Our Services

Belz Clean provides professional residential and commercial cleaning services throughout Metro Vancouver and surrounding communities in British Columbia. Services may include, but are not limited to:

• Residential Cleaning

• Commercial Cleaning

• Condo Cleaning

• Office Cleaning

• Deep Cleaning

• Move-In / Move-Out Cleaning

• Airbnb Cleaning

• Post-Construction Cleaning

• Decluttering & Organising

• Disinfecting Services

Service availability may vary depending on location and scheduling.

2. Quotes & Pricing

All quotes are provided based on the information supplied by the customer.

Final pricing may change if:

• The property’s size differs from what was provided.

• Additional cleaning services are requested.

• The property’s condition requires substantially more time than anticipated.

• Access limitations affect the scheduled service.

Any changes to pricing will be discussed with the customer before additional work is carried out whenever reasonably possible.

Certain bookings may require a non-refundable deposit, which will be disclosed before confirmation.

3. Booking & Appointments

Appointments may be made online, by telephone, or by email.

Customers are responsible for providing accurate contact information, service address, and access instructions.

Booking confirmation is subject to availability.

Arrival times are estimates. Our team may arrive within a 30–60 minute service window due to traffic or earlier appointments.

• Booking Deposits & Reservation Security – For offline booking/payments, to secure your requested cleaning slot, a non-refundable deposit equal to 15% of your total booking summary must be paid via Interac e-Transfer within 24 hours of submitting your request. Belz Clean will hold your requested time slot as “Pending” during this window. If the 15% deposit is not received within 24 hours, your reservation slot will be automatically released to other clients.
• Remaining Balance Payments – The remaining 85% balance of your invoice is can be paid upon completion of the cleaning service. Once our cleaning team finishes the job, you are required to submit the remaining balance via Interac e-Transfer before the team departs the property.
• Interac e-Transfer Compliance – All transfers must be sent to our official payment email: hello@belzclean.com. It is the client’s responsibility to include their Full Name and Booking Date in the transfer memo/notes box. Failure to do so may result in delays in matching your payment, which could affect your booking confirmation.
• Cancellations and Rescheduling – Because your 15% deposit secures a dedicated time slot and staff allocation, it is non-refundable. If you need to reschedule your appointment, you must give us at least 48 hours’ notice. If proper notice is given, your 15% deposit can be transferred to your new approved booking date. Cancellations made under 48 hours will result in the forfeiture of the deposit.

4. Access to Property

Customers are responsible for ensuring our team has safe and timely access to the property at the scheduled appointment time.

If our team is unable to access the property, a cancellation or lockout fee may apply.

5. Rescheduling & Cancellation Policy

We understand that schedules change.

To avoid cancellation charges, please notify us at least 24 hours before your scheduled appointment.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the scheduled service price.

Same-day cancellations or missed appointments where our team has already arrived may be charged the full service amount.

Belz Clean reserves the right to reschedule appointments due to severe weather, emergencies, illness, or circumstances beyond our reasonable control.

6. Customer Responsibilities

To help us deliver the best possible service, customers agree to:

• Secure pets when necessary.

• Inform us of any fragile, valuable, or delicate items.

• Notify us of any hazards on the property.

• Provide access to electricity and running water where required.

For health and safety reasons, our team may refuse services involving hazardous materials, biohazards, excessive mold, pest infestations, or unsafe working conditions.

7. Satisfaction Guarantee

Customer satisfaction is important to us.

If you believe any part of your cleaning service was not completed to a reasonable standard, please notify us within 24 hours of the service.

Where appropriate, we may return to address the specific areas of concern at no additional charge.

The Satisfaction Guarantee does not apply to:

• Pre-existing damage

• Permanent stains

• Wear and tear

• Mold, rust, or mineral buildup

• Results limited by the age or condition of surfaces

8. Refund Policy

Belz Clean is committed to delivering high-quality cleaning services.

Because cleaning is a service that is performed upon completion of the appointment, refunds are generally not provided once the service has been completed.

However, if you are dissatisfied with the quality of your cleaning, please contact us within 24 hours.

Depending on the circumstances, we may, at our discretion:

• Re-clean the affected areas at no additional cost.

• Offer a partial service credit.

• Provide a partial refund where appropriate.

Refunds will not be issued for:

• Services declined during the appointment.

• Areas that could not be cleaned due to restricted access.

• Conditions outside our control.

• Requests made after the 24-hour reporting period unless required by applicable law.

Approved refunds will be processed using the original payment method whenever possible.

9. Payment Terms

Payment is due upon completion of the service unless another arrangement has been agreed to in writing.

We accept approved payment methods as displayed on our website or invoice.

Late payments may be subject to additional collection costs where permitted by law.

10. Damage & Liability

Our team exercises reasonable care while performing cleaning services.

If accidental damage occurs, it must be reported within 24 hours of the appointment.

Belz Clean’s liability is limited to the repair or replacement of damaged property where we are legally responsible.

We are not responsible for:

• Normal wear and tear

• Improperly installed fixtures

• Pre-existing damage

• Items that are unstable or improperly secured

• Damage resulting from faulty materials or workmanship

Customers are encouraged to secure valuables before the appointment.

11. Health & Safety

For the safety of both customers and staff, Belz Clean reserves the right to refuse or discontinue services where working conditions present an unreasonable health or safety risk.

12. Privacy

Personal information collected during bookings is used only for providing our services, customer communication, billing, and improving our customer experience.

We do not sell customer information to third parties.

For more information, please refer to our Privacy Policy.

13. Intellectual Property

All content on this website, including text, graphics, logos, photographs, and branding, is the property of Belz Clean unless otherwise stated.

No content may be copied, reproduced, or distributed without prior written permission.

14. Website Use

Users agree not to misuse this website or attempt to interfere with its security or functionality.

Unauthorized use may result in restricted access and legal action where appropriate.

15. Changes to These Terms

Belz Clean may update these Terms & Conditions from time to time.

Updated versions will be posted on this page with a revised Effective Date.

Continued use of our services constitutes acceptance of the updated Terms.

16. Governing Law

These Terms & Conditions are governed by the laws of the Province of British Columbia and the applicable laws of Canada.

Any disputes arising from these Terms or our services shall be subject to the jurisdiction of the courts of British Columbia, unless otherwise required by applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Belz Clean

Vancouver, British Columbia, Canada

Email: hello@belzclean.com

Phone: +1 236 785 8097